EBay will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers, the online auction company says.Within the next 90 days, EBay will limit automated e-mail responses to customer queries and increase its telephone support, says Bill Cobb, EBay president of North America, in a message posted on the company’s Web site.

“Our users will get a ‘real’ e-mail response to their questions–you’ll hear from a human being who will try to help you with your problem or question right off the bat. We will only use auto responses to acknowledge receipt of spam or policy violation reports,” Cobb says.

Additionally, all EBay Stores owners–sellers who pay a monthly subscription fee to run “stores” on the site–will also have access to phone support, Cobb says. Such support is currently offered only to its biggest sellers (Silver, Gold, Platinum, and Titanium PowerSellers)

Posted: 01|24|07 at 12:20 pm. Filed under: Auction News.